Treating customers fairly

• At the beginning of our first meeting, we will fully explain our services to you and tell you about our business partners.
• We will carry out a review of all your needs -Protection and Mortgage.
• If you require any products which we are unable to provide personaly, we will refer you to another suitably qualified adviser.
• We will review your monthly budget with you to make sure that any recommendations are affordable both now and in the future.
• We will explain and discuss with you the need to have adequate provision for financial emergencies.
• When we make recommendations, they will be for all the needs we identify.
• When we arrange products for you, we will explain all the documentation which we give you and we will keep you fully advised throughout the process.
• We will tell you about the Quality Assurance programme.
• We will contact you to review your financial planning needs, and to make recommendations as appropriate, at intervals agreed between us.
• Treating Customers Fairly is at the heart of our business and our culture.